Direct Ferries booking support
Use this service when your confirmation names Direct Ferries as the seller. It handles payment, ticket documents, changes and cancellations under the booked conditions. Keep your booking reference ready.
Contact
Do you have a question about a booking or a crossing? The right contact is the seller or operator named in your confirmation.
Direct Ferries booking
Payment, ticket delivery, change or cancellation for a booking made through Direct Ferries
Batam and Bintan ferries
Check-in, luggage and tickets bought directly from Batam Fast, Majestic, Sindo, Horizon or Bintan Resort Ferries
Southern Islands ferry
Island tickets, changes and emergencies with Singapore Island Cruise
Batam Fast Ferry
For tickets bought directly from Batam Fast, check-in rules, luggage and the eFAST card on the routes from HarbourFront and Tanah Merah.
Majestic Fast Ferry
For Majestic tickets, online check-in and fare rules. Reservations by phone on +65 6278 9688 or by email to [email protected].
Sindo Ferry
For Sindo tickets, baggage information and the routes to Batam, Karimun and Tanjung Pinang.
Horizon Fast Ferry
For Horizon tickets, the open-ticket feature and the routes to Harbour Bay and Nirup Island.
Bintan Resort Ferries
For the ferry from Tanah Merah to Bandar Bentan Telani, check-in and luggage. Phone +65 6240 1780.
Singapore Island Cruise
For the ferries from Marina South Pier to St John's and Kusu Island. Phone 6534 9339 (8:00 to 15:00); in an emergency 8511 5551.